Terms and Conditions

The use of this website and our services is subject to the following Terms and Conditions. By accessing this website or registering as a patient of the clinic you agree to be bound by the Terms and Conditions set out below. It is the intention of Coyne Medical Ltd that all terms of a financial contract between the member and Coyne Medical Ltd are contained in this document. If you have any queries then do not hesitate to contact us at contact@coynemedical.com or 020 7731 3077. You must read, agree and accept all of the terms and conditions contained in this agreement and our Privacy Policy. 

These terms and conditions are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from English law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes and regulations regarding your use of our website and services. We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal. 

This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy. We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting. 

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer relationship or franchisor-franchisee relationship between you and us. Headings are for ease of reference purposes only and in no define, limit, construe or describe the scope or extent of such section. If any provision of these Terms and Conditions is held to be invalid or unenforceable; such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you or others shall not be considered as a waiver of right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise. 

Definitions

‘Coyne Medical Ltd’ or ‘Coyne Medical’ mean the private limited company Coyne Medical Ltd, registered in England and Wales, registered company number 11562188. The registered address is 109 New Kings Road, London SW6 4SJ.

‘Clinic’ means any clinic operated by Coyne Medical Ltd. 

‘Member’ means a patient registered at the clinic. 

‘Membership’ is offered in three different categories including Teal, Sage and Opal membership. Members in the Sage and Opal categories pay a regular monthly subscription.

  1. MEMBERSHIPS

There are 3 different levels of membership: Teal, Sage and Opal. Please read the descriptions below carefully to ensure you choose the correct membership for your needs.

1.1 TEAL MEMBERSHIP DETAILS

Patients may register to become a member of the clinic to use the clinic services on a pay as you go basis. Please see our website for an up to date price list for services or contact our reception team.

1.2 SAGE MEMBERSHIP DETAILS

The Sage membership scheme enables patients to use the clinic’s services with the security of regular fixed subscription fee. 

Sage members pay a monthly subscription fee per person. Discounts are available for family or household groups. Please see our price list for details. 

Sage members enjoy the following membership benefits:

GP Consultations within clinic opening hours FREE

Telephone or video GP consultations within clinic opening hours FREE

Email follow-up post consultation FREE

Online and telephone appointment booking FREE

Online access to health records and test results FREE

Developmental health checks for children FREE

Prescription completion (not including the actual medication cost) FREE

Immunisations including childhood immunisations at a discounted rate, please contact our reception team for the most up to date price list. 

Repeat prescriptions (not including the actual medication cost) within 12 months of last consultation FREE

Comprehensive Wellness Evaluation (including full clinical examination, healthy heart screen including blood pressure check, screen for atrial fibrillation and electrocardiogram, urine dipstick screening test, emotional wellbeing, sleep quality assessment) FREE

Attendance at Coyne Medical lectures and seminars FREE

Subscription fees do not include vaccinations, home visits, laboratory fees, imaging fees, investigation fees, cryotherapy, aesthetic consultations, consultation with other therapists and consultations outside of clinic opening hours.

Subscription fees are payable monthly starting on the date of joining and at 1-month intervals thereafter. Subscription fee payments should be made online or at the clinic by monthly recurring credit/debit card payment. All credit/debit card information is processed through our secure payment gateway and processing partners Chargebee, Worldpay and Stripe. Coyne Medical Ltd does not access or store your credit, debit card or bank account details. We accept all major credit and debit cards including Apple Pay and American Express. We do not charge you any delivery or transaction fee in addition to your monthly subscription fees. We can only accept payments in British Pounds (GBP). 

1.3 OPAL MEMBERSHIP DETAILS

The Opal membership scheme enables patients to use the clinic’s services with the security of regular fixed subscription fee. 

Opal members pay a monthly subscription fee per person. Discounts are available for family or household groups. Please see our price list for details. Our highest level of membership includes an Advanced Wellness Evaluation annually.

Opal members enjoy the following membership benefits at no additional cost:

GP Consultations within clinic opening hours FREE

Telephone GP consultations within clinic opening hours FREE

Email follow-up post consultation FREE

Online and telephone appointment booking FREE

Online access to health records and test results FREE

Developmental health checks for children FREE

Immunisations including childhood immunisations at a discounted rate, please contact our reception team for the most up to date price list. 

Prescription completion (not including the actual medication cost) FREE

Repeat prescriptions (not including the actual medication cost) FREE

Comprehensive Wellness Evaluation (including full clinical examination, healthy heart screen including blood pressure check, screen for atrial fibrillation and electrocardiogram, urine dipstick screening test, emotional wellbeing, sleep quality assessment) FREE

Advanced Wellness Evaluation (this includes everything in our Comprehensive Wellness Evaluation plus body composition analysis, a full range of laboratory blood tests including red and white blood cell counts, liver function tests, kidney function tests, cholesterol, triglycerides, urate and diabetes screen, cervical smear test for women, PSA (prostate blood test) for men) annually FREE

Attendance at Coyne Medical lectures and seminars FREE

Membership fees do not include vaccinations, home visits, laboratory fees, imaging fees, investigation fees, cryotherapy, aesthetic consultations, consultation with other therapists and consultations outside of clinic opening hours.

Subscription fees are payable monthly starting on the date of joining and at 1-month intervals thereafter. Subscription fee payments should be made online or at the clinic by monthly recurring credit/debit card payment. All credit/debit card information is processed through our secure payment gateway and processing partners Chargebee, Worldpay and Stripe. Coyne Medical Ltd does not access or store your credit, debit card or bank account details. We accept all major credit and debit cards including Apple Pay and American Express. We do not charge you any delivery or transaction fee in addition to your monthly subscription fees. We can only accept payments in British Pounds (GBP). 

2. ADDITIONAL CHARGES

Any additional charges will be advised to patients before they are charged, prices for individual items are also available through our website and by contacting our reception. If you have any query or question regarding fees please do not hesitate to ask for clarification. Please note additional fees may be incurred for vaccinations, laboratory fees, procedure fees, telephone consultations outside clinic opening hours and home visits. All such fees are payable immediately after provision of service.

 3. CANCELLATION

Sage and Opal Members:

Sage and Opal members will be liable to pay monthly subscription payments by recurring debit or credit card for the duration of their membership. This will be automatically renewed each month unless the member gives notice.

New members may cancel their membership within 14 days of joining and receive a full refund. 

If the clinic’s services have already been used within the 14 day period they will receive a full refund minus any reasonable costs incurred, which will based on our fees for consultations or other services provided at Teal membership rates. 

After the first 14 days of joining members may cancel their membership at any time. Within the first 3 months of membership 2 months’ notice is required. After 3 month’s membership 1 months’ notice is required.  

Cancellation requests may be made in writing to Coyne Medical, 109 New Kings Road, London SW6 4SJ, UK or by email accounts@coynemedical.com. Cancellations will be confirmed in writing and it is the member’s responsibility to ensure their cancellation request has been received and confirmed by the clinic.

4. REFUNDS

Sage and Opal membership sign up fees are non-refundable beyond the first 14 days of membership. Sage and Opal membership fees paid in advance which relate to a period after termination of membership will be refunded.

In unexpected circumstances such as redundancy or moving house Coyne Medical may waive the required notice periods and refund membership fees paid in advance that relate to a period after termination, supporting information may be requested in such cases.

Fees paid for additional services such as vaccinations, laboratory fees and home visit fees are incurred at the time of provision, and therefore they are not refundable.

5. REGISTRATION

All persons registering with the clinic will be asked to complete a registration questionnaire and this will include confirmation of preferred communication methods, whether they wish their records to be routinely shared with their NHS GP and they will be asked to provide photo identification, to prevent fraud. When a child is registered the details of those with parental responsibility will also be sought. 

 6. SERVICES PROVIDED BY COYNE MEDICAL

Coyne Medical undertakes to provide a private GP service to its members within the clinic opening hours. Fully qualified General Practitioners on the GP Register of the General Medical Council will provide consultations. A practice nurse registered with the Nursing and Midwifery Council, for example for blood pressure checks or vaccinations, may also see patients. The clinic is fully registered with the Care Quality Commission. 

Appointments are available within the clinic opening hours. Appointments may be booked online, by telephone, email or in person. Patients will usually be able to see a doctor of their choice, in an emergency or if an urgent appointment is requested this may not be possible. Appointments may be booked up to 4 weeks in advance or on the same day. In the unlikely event a same day appointment is not available a doctor will always discuss your medical concerns over the telephone and arrange medical attention as needed. Patients who live outside of our local area may be directed to attend a local service depending on their medical needs. Patients must be currently within the United Kingdom to receive medical care including that by email, telephone or video consultation. 

Occasionally circumstances beyond our control may limit the availability of services provided by the clinic such as unavailability of vaccines from suppliers. The clinics are located at 109 New Kings Road, London SW6 4SJ and 660 Fulham Road, London SW6 5RX. In case of emergency such as fire or flood the clinic services may be provided at an alternative location for a short period. If the clinic permanently moves location at least 3 months notice will be given to all members.

7. Clinic Opening Hours

The clinic core opening hours are 09:00 to 18:00 Monday to Friday and 10:00-14:00 Saturdays. The clinic is usually closed on Sundays and public holidays and Easter Saturday. Members will be given at least 3 months’ notice of any planned changes to clinic opening hours.

7.1 Home Visits Within Clinic Opening Hours

Members of the clinic who feel they are not able to attend the surgery for consultation should contact the surgery for advice from a doctor over the telephone on 020 7731 3077. If a doctor agrees a home visit is medically required it will be arranged as soon as possible depending on the availability of the doctor to attend. We usually only undertake home visits for members within the following London postcodes SW6, SW7 and SW10. Please see our price list for the current fees. In the rare event that a doctor is not available to attend then we may direct patients to our colleagues at the Doctorcall service. 

8. CARE OUTSIDE OF CLINIC OPENING HOURS 

Members are able to access GP care 24 hours per day 7 days per week 365 days per year within our clinic area of SW6, SW7 and SW10. If you are outside of these areas please call us and we may be able to provide a video or telephone consultation. Members of the clinic who are in need of urgent medical attention outside of clinic operating hours should firstly contact the clinic doctors on the usual clinic telephone number +44 20 7731 3077. Home visits will usually be available on the same day, an expected arrival time will be provided when you call and you will be kept informed of any significant delay at the earliest opportunity. When a doctor from Coyne Medical is not available then we work with our trusted partners Doctorcall, the patient will then pay Doctorcall directly. Doctorcall will send us a report of your visit the next working day. Current fees for home visits are available on our price list and are incurred immediately the home visit is confirmed by telephone.

In a medical emergency patients may be directed to call the emergency services on 999 or attend their nearest Accident and Emergency department. 

9. LIABILITY 

All doctors and nurses practising at Coyne Medical will have appropriate professional medical indemnity for their work. Please take care of your personal property whilst at Coyne Medical, our liability to compensate you (in the case of loss or damage other than death or personal injury) is limited to a reasonable amount having regard to such factors as whether the damage was due to a negligent act or omission by us.

10. FORCE MAJEURE 

Where the performance by Coyne Medical Ltd of its obligations under these terms and conditions is delayed, hindered or prevented by an event or events beyond its reasonable control and against which an experienced service provider could not be reasonably have been expected to take precautions, Coyne Medical Ltd shall promptly notify the patient, in writing, specifying the nature of the force majeure event and stating the anticipated delay in the performance of its service. 

Coyne Medical Ltd shall have no liability to a Member or Non-Member for any failure to deliver the services or any delay in doing so for any damage or defect to the services provided that is caused by an event, including without limitation strikes and other industrial disputes, extreme weather, epidemic, pandemic, terrorist incidents, breakdown of systems or network access, flood, fire, explosion, earthquake, windstorm, other nature disasters, war, civil war, riots or Government action preventing the delivery of services. 

11. DATA PROTECTION

It is necessary for the purpose of providing healthcare for Coyne Medical to retain member’s personal data including identity, contact details and medical information. All information is held within a secure and encrypted computer system. Patients may request copies of their medical records at anytime, in accordance with our Access to Medical Records policy available on request or from reception. We will not share your information with any other parties without your express consent, except in cases of emergency such as a life-threatening illness. We comply with the Data Protection Act 1998 and are registered with the Information Commissioner’s Office. Please also see our privacy policy for further information.

 12. NATIONAL HEALTH SERVICE (NHS) CARE 

Members are encouraged to continue their registration with an NHS GP if they are entitled to NHS care. The clinic will liaise with any other healthcare professionals involved in your care, with your consent, as needed.

 13. PRIVATE MEDICAL INSURANCE 

If you think you may be able to claim GP consultation fees and any other fees please check with your insurer in advance. Coyne Medical will provide assistance in the form of reports, correspondence and receipts as needed. You will usually be required to pay your invoices directly and then make any claims for reimbursement in accordance with your insurance policy. If you have pre-authorisation from your insurer then we may be able to bill them directly, please discuss with reception if you wish to do this in advance of your consultation. In the event that payment has either not been received or declined by a third party or not paid in full within 3 months of the provision of service the patient will be responsible to make immediate payment to Coyne Medical Ltd. 

14. TERMINATION OF MEMBERSHIP AGREEMENT BY COYNE MEDICAL 

The clinic will not tolerate violent, aggressive or abusive behaviour. Coyne Medical Ltd reserves the right to immediately terminate its contract with any patient who is violent, aggressive or abusive. In these circumstances any membership fees paid in advance that relate to a period after termination will be refunded in full.

We may immediately issue a warning and deny your access to all or part of the website or refuse to provide our services to you without notice if:

  • You are in breach of any part of this agreement. 
  • We cannot, for any reason, verify or authenticate any information you provide to us. 
  • We believe that your actions may cause legal liability for us, you or any other user. 

 15. UNPAID FEES

Coyne Medical may terminate this agreement if any membership fee remains unpaid 30 days after its due date for payment. Fees for other services are payable at the time of provision. 

 16. CANCELLATION OF APPOINTMENTS

In the rare situation that Coyne Medical has to cancel your appointment you will be offered a further appointment as soon as possible. You will also be able to access telephone advice in case of any urgent medical problem, at no additional cost.

 17. MISSED APPOINTMENTS

Appointments missed without being rescheduled or cancelled will be subject to a £50 fee. 

 18. MEMBERSHIP FEES REVIEW

Membership fees will be reviewed annually at 1st July. Members will be given at least 3 months’ notice of any change to membership fees. Members not wishing to continue their membership at the new rates may cancel with at least 1 months’ notice. Coyne Medical Ltd will refund any advance membership fees paid which relate to a period after the termination of membership.

 19. COMPLAINTS

Coyne Medical sets itself the highest standards of care if we fail to meet our own high expectations then please let us know immediately. We know that sometimes things may go wrong, if they do our best to put them right as soon as possible. If you are unhappy with the service, you have received then please contact us. A full copy our complaints policy is available from the practice reception or by email contact@coynemedical.com.

20. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

This website and all materials on it, including, but not limited to, images, are the sole property of Coyne Medical Ltd and are protected from unauthorised copying and dissemination by copyrights law and trademark law. You may not reproduce, republish, upload, post, transmit or distribute in any way whatsoever any materials from coynemedical.com without the prior written permission of Coyne Medical Ltd. 

21. ACCEPTABLE USE

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for proper and lawful purposes only. You will not carry out any act or omission or procedure which would

  • damage, delay, interrupt or impair the use of this website or its software;
  • cause any illegal, offensive, defamatory material to be placed on or associated with this website;
  • be in breach of any copyright, trademark, privacy, confidence, or any other third party right; or
  • cause any inconvenience to its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letter, unsolicited communications and ‘spam’).

In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Coyne Medical Ltd, employees, servants, agents, professional advisors, suppliers and affiliates from time-to-time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions. 

 

1st June 2020